When an employee refuses a task, the right response—conversation, suspension, or termination—depends on the situation.

You have an employee whose job responsibilities including managing the company’s receivable, and payable accounts. His supervisor approaches him to request that he check on the status of some invoices. Before the supervisor can finish his sentence, the employee says, “I will not check the status of any invoices as that is not part of my job.” The supervisor speaks to Human Resources. What would you do?
Answers: All answers are correct, however it depends on the situation…. Give us a call to find out why.